Perceived Hospital Cleanliness Has Big Impact on Patient Satisfaction

MedicalResearch.com Interview with:

Dusty Deringer Vice president of Patient Experience for Crothall Healthcare Compass One Healthcare

Dusty Deringer

Dusty Deringer
Vice president of Patient Experience for Crothall Healthcare
Compass One Healthcare

MedicalResearch.com: What are the main findings from your new research?

Response: Patients’ perceptions of a hospital’s cleanliness can have a major impact on their overall care and hospital experience. Specifically, the data show correlations between patients’ perceptions of room cleanliness and three important categories: the risk of hospital-acquired infections; a hospital’s score on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey and scores on the HCAHPS teamwork indicators.

The findings are important because patients are more likely to recommend a hospital they perceive to be clean. Therefore, it makes cleanliness a target for improvement for all hospitals.

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