MedicalResearch.com Interview with: Susan Lu PhD Gerald Lyles Rising Star Associate Professor of Management Krannert School of Management Purdue University  MedicalResearch.com: What is the background for this study? Response: We started this project in 2016. Overcrowding in emergency rooms (ERs) is a common yet nagging problem. It not only is costly for hospitals but also compromises care quality and patient experience. Hence, finding effective ways to improve ER care delivery is of great importance. Meanwhile, the advancement of healthcare technologies including electronic medical records, online doctor ratings and 4G mobile network motivates us to think about the impact of telemedicine on ER operations in the near future.  (more…)