Medical Interns Spend 87 percent of Their Work Time Away From Patients Interview with:

Krisda Chaiyachati, MD, MPH, MSHPAssistant Professor , Medicine, Perelman School of MedicineClinical Innovation Manager, Penn's Center for Health Care InnovationPerelman School of MedicineMedical Director, Penn Medicine's FirstCall Virtual Care

Dr. Chaiyachati

Krisda Chaiyachati, MD, MPH, MSHP
Assistant Professor
Medicine, Perelman School of Medicine
Clinical Innovation Manager
Penn’s Center for Health Care Innovation
Perelman School of Medicine
Medical Director, Penn Medicine’s FirstCall Virtual Care What is the background for this study? What are the main findings? 

Response: The United States spends more than $12 billion annually on training young doctors who have rates of burnout and depression at an alarmingly high rate. Yet, we have limited evidence as to what they are doing while training in the hospital. We sought to glimpse into how their day is spent. In the largest study to date, we observed 80 first-year internal medicine physicians (“interns”) for nearly 2200 hours across 194 work shifts at 6 different sites. Our research sought to understand what medical residents did by categorizing training activities into themes such as time spent in education or patient care. What should readers take away from your report?

Response: We believe our findings reveal a previously hidden picture of how young physicians are trained, and the reality of medical practice today. Interns spend 87 percent of their work time away from patients, half of that time being spent interacting with electronic health records. Of the 13 percent of time spent with patients face-to-face, much of it is spent multitasking in other activities such as interacting with the electronic health record and coordinating care with other health care workers. What recommendations do you have for future research as a result of this work?

Response: Although interns are spending a significant amount of time not interacting directly with patients, our study is not designed to tell us whether or not this allocation of time is a “good” or “bad” signal. That could come with further research into how time spent on these shifts affects patient care or physician well-being.

Indirect patient care has tradeoffs. If it takes time away to the point that patients feel like we aren’t listening to their needs or we lose out on human interactions that provide physicians with a sense of purpose, that is a bad thing. But if it helps us diagnose diseases more efficiently, then maybe that’s not that bad in the end.

At minimum, we believe our study can help residency program leaders take stock of what their interns are doing and consider whether the time and processes are right for developing the physicians we need tomorrow.


Chaiyachati KH, Shea JA, Asch DA, et al. Assessment of Inpatient Time Allocation Among First-Year Internal Medicine Residents Using Time-Motion Observations. JAMA Intern Med. Published online April 15, 2019. doi:10.1001/jamainternmed.2019.0095


The information on is provided for educational purposes only, and is in no way intended to diagnose, cure, or treat any medical or other condition. Always seek the advice of your physician or other qualified health and ask your doctor any questions you may have regarding a medical condition. In addition to all other limitations and disclaimers in this agreement, service provider and its third party providers disclaim any liability or loss in connection with the content provided on this website.


Leave a Reply

Your email address will not be published.

This site uses Akismet to reduce spam. Learn how your comment data is processed.