Author Interviews / 29.01.2015
Negative Patient-Doctor Communication More Powerful Than Positive Interaction
MedicalResearch.com Interview with:
Dr Maddy Greville-Harris
Research Fellow
University of Southampton
Medical Research: What is the background for this study? What are the main findings?
Dr. Greville-Harris: Our research looks at the effects of non-understanding feedback ('invalidation') and discusses its implications in the medical consultation in eliciting the nocebo response. We carried out interviews with five patients and four healthcare providers to explore their experiences of receiving non-understanding feedback during their chronic pain consultations. Patients reported feeling dismissed and disbelieved by healthcare providers. As a result of these encounters, patients reported feeling angry or hopeless after invalidating consultations, describing an increased need to justify their condition or to avoid treatment altogether.
Our earlier work too, suggests that receiving non-understanding feedback can have very powerful effects. Participants who received such feedback were more physiologically aroused, reported more negative mood and were less willing to participate in the research again. These effects were much more powerful than the positive effects of receiving understanding feedback. Our research suggests that the power of negative communication is stronger than that of positive communication, and that invalidating feedback may be a nocebo effect that has largely been overlooked.
























